tbagi Privacy Policy
Your personal information is our most important asset. This policy explains in detail how tbagi collects, uses, and keeps your information secure.
Introduction & Scope
1 Purpose of This Policy
tbagi ("we", "our") is committed to ensuring a safe and transparent online entertainment environment for players in Bangladesh. This privacy policy informs you ("user") about what personal information we collect, why we collect it, how we store it, and what rights you have over your information.
By using tbagi's website and services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
2 Scope & Applicability of This Policy
This privacy policy applies to:
- All individuals who visit the tbagi website
- All registered members who open an account and use services on tbagi
- Users who conduct transactions via bKash, Nagad, Rocket, Upay, and bank transfer
- Anyone who contacts our customer support team
Information We Collect
3 Information You Provide Directly
When you create an account on tbagi or use our services, we may collect the following information:
- Full name, date of birth, and national identity card details
- Mobile number and email address
- Financial transaction details (payment methods: bKash, Nagad, Rocket, Upay, bank transfer)
- Documents submitted for account verification
- Any information provided when contacting customer support
4 Automatically Collected Information
When you visit the tbagi website or use our services, certain information may be collected automatically:
- IP address and device identifier information
- Browser type, version, and language settings
- Date, time, and pages visited during your website session
- Browsing information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
5 Cookie Policy
tbagi uses cookies to enhance your browsing experience and ensure the functionality of our services. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: Required for the basic functionality of the website
- Functional cookies: Help remember your preferences and settings
- Analytical cookies: Analyse website usage to improve our services
- Security cookies: Prevent fraud and ensure secure transactions
You can control cookies by changing your browser settings; however, disabling certain essential cookies may affect the functionality of our services.
Use & Purpose of Information
6 Purposes for Using Your Information
tbagi uses the information we collect for the following legitimate purposes:
- Creating, managing, and completing the verification process for accounts
- Processing financial transactions and ensuring the security of deposits and withdrawals
- Providing 24/7 customer support in Bengali and English and ensuring assistance
- Preventing fraud, money laundering, and other illegal activities
- Improving service quality and resolving technical issues
- Monitoring user activity to ensure responsible gaming
- Meeting legal obligations and cooperating with relevant authorities
- Providing a personalised gaming experience (only with your consent)
7 Marketing Communications
tbagi will not send marketing communications without your consent. Even if you have previously given consent, you can withdraw it at any time by contacting us or through your account settings.
Information Sharing & Protection
8 Sharing Information with Third Parties
tbagi does not sell or rent your personal information. However, relevant information may be shared with third parties in the following circumstances:
- Payment processing: Relevant financial information to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer
- Service providers: Trusted partners involved in technology services, cloud storage, and data analysis
- Legal authorities: Based on legal obligations, court orders, or legitimate requests from law enforcement agencies
- Fraud prevention: Organisations that collaborate on cybersecurity and financial crime prevention
All third-party partners are required to comply with strict confidentiality agreements and data protection standards.
9 Data Security Measures
tbagi uses industry-standard technology and practices to protect your information:
- SSL encryption: All data transmissions are secured with high-grade SSL/TLS encryption
- Access controls: Only authorised staff have access to specific data
- Regular security audits: Routine checks to identify and address system vulnerabilities
- Data backup: Regular backups stored in a safe and secure location
- Two-factor authentication: An additional security layer when accessing your account
10 Data Retention Period
We retain your personal information for as long as it is necessary to provide services or to meet legal obligations. Even after an account is closed, information may be retained for the following reasons:
- Legal requirements relating to the retention of financial transaction records
- To assist with fraud prevention and investigation
- Requirements related to judicial or administrative proceedings
Your Rights & Controls
11 Your Rights Over Your Information
As a tbagi user, you have the following rights:
- Right of access: The right to receive a copy of the personal information we hold about you
- Right to rectification: The right to correct inaccurate or incomplete information
- Right to erasure: The right to request deletion of your information in certain circumstances
- Right to restrict processing: The right to request that data processing be limited in certain circumstances
- Right to withdraw consent: The right to withdraw consent at any time for consent-based data processing
- Right to complain: The right to submit any data protection complaint directly to us
To exercise these rights, contact us at: [email protected]
12 Account & Information Management
You can log in to your tbagi account at any time to review and update your profile information. Additional identity verification may be required for any account-related changes.
Special Provisions & Policy Changes
13 Protection of Minors' Information
tbagi's services are intended only for those aged 21 and above. We do not knowingly collect information from minors. If we learn that a person under the age of 21 has created an account, we will immediately delete that account and all associated information.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
14 Third-Party Links & Services
If the tbagi website contains links to external websites, those websites have their own privacy policies and we are not responsible in any way for their data protection practices. When you visit another website, you are encouraged to read that site's privacy policy carefully.
15 Changes to the Privacy Policy
tbagi reserves the right to amend this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:
- Displaying the updated policy date clearly on the website
- Sending a notification to registered users via email
- Informing users about significant changes when they access the service
If you continue to use tbagi's services after any changes, it will be assumed that you have accepted the revised policy.
16 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. We are available in Bengali and English seven days a week, twenty-four hours a day:
- Live chat: Instant support directly through live chat on the website
- Email: [email protected]
We will review your complaint or request as quickly as possible and take the necessary steps.
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